Unite Against COVID-19

*** Waitomo District is currently in Delta Level 2***
Click here for our service information under Level 2. Click here to view the All of Government Support Services Information. The government website has everything you need to know about COVID-19 including the latest updates. Please keep safe and stay at home.

Customer Service Strategy

Customer Services involves service delivery and support to customers across three sites; Council’s Administration Building (Queen Street), Waitomo District Library (Taupiri Street) and Te Kuiti i-SITE (Rora Street).

The Customer Service goals are to:

  • Understand our customers and their needs
  • Effectively communicate with our customers and the community
  • Empower all employees to serve our customers
  • Value customer satisfaction and simplify the customer experience
  • Embrace technology to benefit our customers.

Customer Service Strategy (PDF 280 KB)