Our Council Publications Customer Service Strategy
Motakiora/Brook Park top section closed until further notice
For health and safety reasons, Waitomo District Council has closed the top section of Motakiora/ Brook Park for ALL recreational use until further notice.
As a result of the weekend’s heavy rainfall event, a section of track to the summit is hazardous and a large slip has taken out part of the mountain bike track, which is also popular with walkers.
There is risk of further multiple slips and damage if the rain continues.
The rotunda and toilet is still accessible, however we urge residents and users to exercise caution if entering this area.
Signage advising of the closure will be erected onsite soon. Please do not venture into the red zone.
Thank you for your understanding and co-operation.

Customer Service Strategy

Customer Services involves service delivery and support to customers across three sites; Council’s Administration Building (Queen Street), Waitomo District Library (Taupiri Street) and Te Kuiti i-SITE (Rora Street).

The Customer Service goals are to:

  • Understand our customers and their needs
  • Effectively communicate with our customers and the community
  • Empower all employees to serve our customers
  • Value customer satisfaction and simplify the customer experience
  • Embrace technology to benefit our customers.

Customer Service Strategy (PDF 280 KB)