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Council Services during COVID-19 Alert Level 2

IMPORTANT INFORMATION on Waitomo District Council Services

Alert Level 2

The Pandemic Covid-19 Alert Level will move to Alert Level 2 at 11.59pm on Wednesday 13 May 2020.

What does Alert Level 2 Mean?

Life at Alert Level 2 means we can resume many of our everyday activities — but we have to do so safely.

  • All businesses can open if they can do it safely. This will help to get people back to work.
  • We can go in-store at local businesses.
  • Tertiary education facilities, schools and early learning centres will be open.
  • We can travel between regions.
  • We can safely connect and socialise with close friends and family.
  • We can visit local restaurants, cafes and bars.
  • We can return to our regular recreation activities.
  • We can celebrate life’s important moments with our loved ones such as weddings, funerals, birthdays and anniversaries.
  • Small religious gatherings and ceremonies can be held with public health measures in place.

However, Alert Level 2 is not life as normal, some restrictions and other measures remain in place to reduce the risk of transmission.

  • We need to maintain physical distancing.
  • We will keep tight controls in place at our borders.
  • Our wide-scale testing will continue.
  • We will find and self-isolate anyone who is unwell and their close contacts.
  • There will be measures in place to allow some safe travel and socialising.
  • Only small, controlled gatherings will be permitted.
  • Early childhood centres, schools and tertiary organisations will see most people returning — with controls in place.
  • Physical distancing, hygiene standards and contact registers will make businesses safe.

For further information on Alert Level 2 visit the COVID-19 website

Our Services during Alert Level 2

During Alert Level 2, most of our services will resume where the service can be undertaken in a way that ensures the safety of our staff, customers and the community.

Our offices and some sites will be open, however access to these services is not business as usual. There will be measures in place to ensure the safety of our staff, and our customers.

We will continue to provide essential services such as water, wastewater, traffic control and our weekly kerbside rubbish and recycling collection service.

During Alert Level 2, our Visitor Information Centre i-site and halls will remain closed.  The Waitomo District Aquatic Centre is now closed for the season.  Our library will be open with reduced hours.

The following temporary changes to our usual services will come into effect from Thursday 14 May 2020, for the duration of the Covid-19 Alert Level 2.

Customer Services

The Council office will be open from 8.00am on the 14th May 2020, with reduced opening hours during Alert Level 2.  For the safety of our staff and customers, strict hygiene and physical distancing measures will be in place and access to the Office will be managed.  The Queen Street Office will be open Monday to Friday from 8.00am to 3.00pm. 

The Customer Services Team will remain available for telephone enquiries 24 hours per day, 7 days per week. For any enquiries, you can contact us at info@waitomo.govt.nz or on 0800 932 4357.

We encourage our residents to continue to use the services we have available online during Alert Level 2.

By heading to https://www.waitomo.govt.nz/our-services/onlineservices/  you can request services, use online maps, and report issues.

Building consents can also be applied for at the following link: https://www.waitomo.govt.nz/our-services/building-control-service/

Dog registrations, water and property rates, and debtor account payments can be paid by telephone or internet banking, refer to this page for further information: https://www.waitomo.govt.nz/our-services/application-forms-and-guides/payment-options/

Waitomo District Library

The Waitomo District Library will open on Thursday 14th May at 10am, with reduced opening hours during Alert Level 2.  For the safety of our staff and customers, strict hygiene and physical distancing measures will be in place and access to the Library will be managed.  The Library will be open Monday to Friday from 10am to 2pm.  

A ‘Click and Collect’ option will be available for our customers by way of phoning the Library Team on 07 878-1028 to order books for collection at the Library door.

Our online services remain available to our customers, including downloadable e-books/e-audiobooks (Novel-L) and our Epic database.  Please follow this link for more information:

http://www.waitomo.govt.nz/waitomo-district-library/electronic-resources/

Rubbish and Recycling Services

Kerbside Rubbish Collection Service

We are operating our normal weekly kerbside rubbish collection of WDC official blue bags. Place your bag on the kerbside by 8am on the day of collection.

  • Te Kuiti’s collection is every Friday.
  • Piopio, Mokau, Awakino and the Waitomo ward and Village collection is every Tuesday.

The temporary arrangement that we put in place for a weekly kerbside rubbish collection for Maniaiti / Benneydale township will be discontinued.  Rubbish and recycling can be dropped off at the local transfer station. No further kerbside collection service will take place. 

Official blue bags can be purchased from Te Kuiti New World, SuperValue, Piopio Superette, Whitebait Inn Mokau, and Benneydale Food market.

Kerbside Recycling Collection Service

Our normal weekly kerbside recycling service resumes from Thursday 14 May.

Help us gradually clear the backlog by not overfilling your green bin or placing recycling on the ground. One green bin per household is the normal provision under the level of service.

Continue to place paper and cardboard, flattened and bundled, and place it next to your Green Bin. Domestic quantities of cardboard of the same size and volume of your Green Bin will be accepted for recycling.

  • Te Kuiti’s collection is every Friday.
  • Piopio, Mokau, Awakino and the Waitomo ward and Village collection is every Tuesday.

Please ensure your Green Bin is placed at the kerbside by 8am on the day of collection.

Waste Transfer Stations

We are able to return to normal operation of our Waste Transfer stations during COVID-19 Alert Level 2, with reduced opening hours for rural transfer stations. We will approve access to one vehicle at a time, to allow people to dispose of their rubbish bags, general waste and recycling.

When visiting the transfer station, please be patient as it is likely that there may be queues.

Opening hours and days are outlined in the table below:

Location

Open on:

Te Kuiti

 

Normal opening hours

Wednesday to Sunday

9am – 4pm

Piopio Transfer Station

Saturday 8am - 12 noon

Sunday 1pm – 5pm

Monday 9am - 1pm

Closed all other times

Kinohaku Transfer Station

Open Monday only 9am – 1pm

Marokopa  Transfer Station

Saturday 8am - 12 noon  

Sunday 10am – 2pm

Closed all other times

Benneydale Transfer Station

Saturday 8am - 12 noon  

Sunday 1pm – 5pm

Closed all other times

Awakino Transfer Station

Sunday 12 noon to 4pm

Important Notes:

  1. Continuation of the reduced service will be reviewed once Level 2 has been lifted.
  1. Everyone must follow Ministry of Health guidelines. Keep a 2-metre distance from people at all times and wash your hands often using soap, then dry thoroughly. Stay at home if you are feeling unwell and seek medical attention.
  1. The operation of the transfer stations is not business as usual, we will approve access to one vehicle at a time to unload only.

WDC staff and contractors will be wearing the appropriate personal protection equipment to ensure their safety.

Households with COVID-19 infected waste either confirmed or suspected, please  place contaminated waste items such as tissues or wet wipes into a separate tied or sealed bag before putting that bag into the WDC blue refuse bag.

Building Consents

Building consent services resume. Strict hygiene and physical distancing measures will be in place.

New building consent applications can be lodged via our online consenting service at the following link:

https://www.waitomo.govt.nz/our-services/building-control-service/

Inspections will be undertaken, provided your site complies with the Covid-19 health and safety protocols for NZ residential construction sites (developed by Construction Health and Safety New Zealand, or CHANZ). For the safety of our staff, you will be asked to confirm you have these protocols in place before an inspection will be booked.

Resource Consents

Resource consent services resume. Strict hygiene and physical distancing measures will be in place.

Animal Control Services

Animal Control Services resume. Strict hygiene and physical distancing measures will be in place.

Liquor Licencing and Health Services

These services resume. Strict hygiene and physical distancing measures will be in place.

Parks / Playgrounds

Playgrounds and parks/reserves are open to the public. Please ensure you continue to practice social distancing, and follow the directional safety messages.

Public Toilets

All Waitomo District Public Toilets are open.

Holiday Parks

Holiday Parks will remain closed for the time being as we develop contact tracing processes. Further details will follow.

For more information about COVID-19, head to covid19.govt.nz.