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Council Services during COVID-19 Lock-Down

IMPORTANT INFORMATION on Waitomo District Council Services

The Pandemic Covid-19 Alert Level will move to Level 4 at 11.59pm tonight. The key message is that everyone must stay at home except for those involved in the delivery of Essential Services.

Waitomo District Council must focus on just essential services in support of the District community. This means Council will continue to provide essential services such as water, wastewater, traffic control and kerbside rubbish collection (excluding recycling) throughout the lock-down period.

We have already closed our community facilities, including our library, pool, and i-site.

The following additional temporary changes to our usual services will come into effect today for the duration of the Covid-19 level 4 lock down period:

Customer Support:

  • The Waitomo District Council office will be closed to the public, however customers can contact the Council via phone by calling 0800 932 4357 or by emailing info@waitomo.govt.nz during the close down period.
  • Land Information Memorandum (LIM) services are suspended.

Rubbish / Recycling services:

  • The existing Districtwide Kerbside Collection service will continue as normal but will collect waste only.
  • We have extended our normal route to include a weekly kerbside rubbish collection service for Maniaiti / Benneydale township starting from Friday 3 April 2020. Thereafter, the collection day will be every Tuesday.   This service will continue for the duration of the COVID19 Level 4 lockdown. Click here for more information.


  • The kerbside recycling service will be temporarily suspended. Residents will need to retain their recycling, as no collection will be made.
  • The Te Kuiti Landfill will be closed to the public from 4pm Wednesday 25 March 2020.
  • All rural Waitomo District Transfer Station services will close.

Parks / Playgrounds

  • Our playgrounds will be closed. The playgrounds will not be physically fenced off, however we ask people to stay away from all our playgrounds. We are relying on residents to follow the advice from health officials.
  • WDC parks will remain open, but people using them will need to strictly adhere to the Government’s guidance that they should stay apart from anyone who they are not in self-isolation with.

Public Toilets:

  • All Waitomo District Public Toilets will close.

Holiday Parks:

  • Waitomo District Council’s Holiday Parks at Te Kuiti, Piopio and Marokopa will be closed.