We're currently at alert level 1

  • Te Kuiti i-SITE remains open with reduced hours: Tuesday to Friday: 9am to 3pm

Our Customer Services Team

If you'd prefer to stay at home you can contact us by: email:   or by calling: 0800 932 4357.


Do it online

We encourage you to make request services, use online maps, and report issues online.

Building consents can also be applied for online

Dog registrations, water and property rates, and debtor account payments can be paid by telephone or internet banking. More payment options can be found here


Waitomo District Library

‘Click and Collect’
Will be available for our customers by phoning the Library on 07 8781028 to order books for collection at the Library door.

Our online services remain available to our customers, including downloadable e-books/e-audiobooks (Novel-L) and our Epic database.