Unite Against COVID-19

*** Waitomo District is currently in Delta Level 2***
Click here for our service information under Level 2. Click here to view the All of Government Support Services Information. The government website has everything you need to know about COVID-19 including the latest updates. Please keep safe and stay at home.


We are currently in Delta Level 2 


View our Covid-19 Alert Levels updates page

Visit the Covid-19 website to read about what Alert Level 2 looks like


Our Customer Services Team - Delta Level 2

Our Queen Street office and Te Kuiti i-SITE will open to the public at 9am today Monday 13 September.

Opening hours are 9am to 4pm.  WDC Customer Services remain available 24/7 by  email: info@waitomo.govt.nz  or by calling: 0800 932 4357.

All of WDC's customer services are available at Te Kuiti i-SITE. Feel free to visit our friendly customer services representatives at the i-SITE on Rora Street.

It will be mandatory for you to wear a face covering; scan in with the NZ Covid Tracer App or manually sign in; and observe the 2m distancing rule. This could potentially restrict the amount of people we allow into our buildings during busy periods.


Waitomo District Library - Delta Level 2

Our Library is open weekdays.  Opening hours are 10am to 4pm, Monday to Friday. 

It will be mandatory for you to wear a face covering; scan in with the NZ Covid Tracer App or manually sign in; and observe the 2m distancing rule. This could potentially restrict the amount of people we allow into the library during busy periods.

Our online services are still available to our customers, including downloadable e-books/e-audiobooks and our Epic database.  

Any library queries can be directed to library@waitomo.govt.nz or info@waitomo.govt.nz.


Do it online

We encourage you to make request services, use online maps, and report issues online.

Building consents can also be applied for online

Dog registrations, water and property rates, and debtor account payments can be paid by telephone or internet banking. More payment options can be found here


Kerbside Collection - Delta Level 2

Kerbside collection in Te Kuiti will take place on Friday as normal. Piopio, Mokau/Awakino, and the Waitomo ward and Village collection day is Tuesday as  normal. Please ensure your blue bags are placed outside before 8am. 

Recycling bins can now be picked up with kerbside collection. We understand many households will have a large amount of recycling stored away, but please do not put out overloaded bins as they will not be collected.

We would appreciate if you spread the recycling over a few collections, or alternatively, see the options below.


Recycling Services, Transfer Stations and Landfill - Delta Level 2

Please be aware of changes in opening hours as we move to Level 2. Not all sites will be open as normal. Please continue to be kind to each other and follow instructions from our site staff. All recyclables need to be rinsed and cleaned.

Kerbside collection of recycling will revert back to normal, however please do not overfill your crate. Our transfer stations in Te Kuiti and Piopio are open on Wednesday and Thursday for your excess recycling.



  • Waitomo District Landfill,  Te Kuiti – Recycling only open 9am-12pm (closed 12-1pm) open 1-4pm. Normal operation will resume on Friday
  • Piopio – Recycling only. Open normal hours (9am-1pm)\
  • Maniaiti/Benneydale – open as normal (9am-1pm)


  • Te Kuiti – as above
  • Piopio – as above


  • Te Kuiti – back to normal operation, except closed 12–1pm
  • Marokopa – open as normal (9am-1pm)


  • Te Kuiti – back to normal operation except closed 12–1pm
  • Piopio – open as normal
  • Maniaiti/Benneydale – closed (open Monday)
  • Marokopa – closed (open Monday)


  • Te Kuiti – back to normal operation except closed 12–1pm
  • Piopio – open as normal
  • Awakino – open as normal
  • Kinohaku – closed (open Monday)
  • Maniaiti/Benneydale closed (open Monday)
  • Marokopa closed (open Monday)

All transfer stations will be back to normal operation from Monday 13 September.


Public Toilets - Delta Level 2

All public toilets are open under Level 2. Please adhere to the 2m physical distancing rules.


Playgrounds - Delta Level 2

All playgrounds will open on Monday 13 September. Please adhere to the 2m physical distancing rules.


Holiday Parks - Delta Level 2

Yet to be confirmed.


Animal Control

Please phone 0800 932 4357 or email info@waitomo.govt.nz with any animal control issues.



Covid-19 Support Information

If you are unwell

  • If you are sick, stay home. Do not go to work or school. Do not socialise.

  • If you have cold, flu or COVID-19 symptoms, call your doctor or Healthline on 0800 358 5453 and get advice about being tested.

  • If you have been told to self-isolate you legally must do so immediately.

Click here (PDF 163 KB) to view the All of Government contact support information factsheet

For more information about COVID-19 visit the Government website.

Keep up to date with new locations of interest

Keep up to date with the latest information from Waikato DHB

If you are in need of financial support, please contact the Ministry of Social Development (MSD) on 0800 559 009.

Visit the Work and Income website to apply for a Covid-19 wage subsidy

Keep up to date with information from Waikato Civil Defence Emergency Management

Rural Support Trust 0800 787 254

For mental health support, phone or text 1737 any time to talk to a trained counsellor

Contact Waitomo Waipa Womens Refuge 24/7 on 0800 733 843

Violence Free Maniapoto 021 381 428

For all whanau services, contact Maniapoto Whanau Ora Centre 07 878 3680

Maniapoto Marae Pact Trust 027 404 7220

Te Kuiti Community House Trust 027 814 4663

Te Kuiti Foodbank 021 254 6868

Te Korowai Aroha Foodbank 020 4147 7870

Maternity Resource Centre 0800 563 133

Lifeline 0800 543 354

If you need help with financial assistance, or you require social service support (food grants, etc), please visit the Ministry for Social Development at www.msd.govt.nz or phone 0800 559 009. This support is available to anyone who needs it.

It is normal to feel anxious or stressed in times of difficulty. There are useful tips on how to stay mentally healthy, as well as information on where you can get help, at Unite Against COVID-19


Business Support Information

Click here to find out about what financial support you can get for your business

Wage Subsidy Scheme

The Wage Subsidy Scheme allows eligible employers to apply for support if they expect a loss of 40 percent of revenue as a result of the alert level increase.  The COVID-19 Wage Subsidy August 2021 is a payment for employers to keep paying staff and protect jobs. Applications will be open from 9 am on Friday, 20 August 2021, for two weeks.

Find out more

Resurgence Support Payment 

The Resurgence Support Payment is available for small businesses that experience a loss of 30 percent of revenue as a result of the alert level increase to level 2 or higher. Eligible businesses can apply to receive up to $1500 plus $400 per full-time equivalent employee, up to a maximum of 50 full-time employees. Applications will open at 8am on 24 August 2021.

Find out  more

Business Helpline

If you have questions about Alert levels, how to access Government business support or general resources, call the business helpline. The helpline is free and can be accessed by calling 0800 500 362 for the North Island, or 0800 50 50 96 for the South Island.
It can offer you:

  • specific advice and access to government business support
  • advice on what Alert Levels mean for your business
  • HR and general business advice and access to online resources and webinars
  • connections to business advisory services.

Find out more

Te Waka

Te Waka has put together some helpful links which can be accessed here

Hamilton Waikato Tourism

Hamilton Waikato Tourism has reactivated their Mighty Local campaign to promote local businesses, particularly those in food & beverage-related businesses and essential services. The website is ready to go again at mightylocal.co.nz

Phase 1 with, your generous help as per last time, will provide information about what local Waikato businesses are operating as essential services in Alert Level 4 lockdown, particularly in the retail and F&B sector - either in-store or online deliveries.

The second phase will activate at Alert Level 3 and will add those local F&B businesses offering take-aways and contactless delivery – one of the most popular topics of last year’s Mighty Local campaign.