Payment Options

How can I pay?

  1. Online Payments
  2. Credit Card/Debit Card
  3. EASYPAY/Direct Debit
  4. Direct Credit, Telephone Banking or Internet Banking
  5. Telegraphic transfer

1. Online Payments

Payment can be made online using your credit card. Before proceeding to pay please view the terms and conditions of use (PDF 289 KB).

Click here to make payments online

2. Credit Card/Debit Card

Payment can be made by credit card/debit card by telephone or online.  Please contact our Customer Services team on 0800 932 4357 if you wish to pay over the phone..

3. EASYPAY / Direct Debit

EASYPAY allows rates, debtor accounts and water accounts to be paid by Direct Debit.  The benefit of this service is it allows payments to be deducted directly from your bank account which saves time and eliminates the chance of penalty charges.  You can contact us at anytime to cancel or suspend the authority when you are paying by direct debit however please allow up to two working days notice.

Click here to download an EASYPAY form. (PDF 120 KB)

4. Direct Credit or Telephone Banking

You can pay by telephone or internet banking.

Please use the following details when making your payment to ensure it is allocated correctly.  

Bank: Westpac

Account Number: 03-0449-0070201-00






Valuation Number

Surname/Company Name


Water Account Number

Surname/Company Name


Debtor account number

Surname/Company Name


Building Consent Number

Surname/Company Name or applicant details



Surname/Company Name or applicant details


Account Number

Surname/Company Name or applicant details


Owner ID (as per dog registration invoice)

Surname of dog owner


Infringement ID

Surname or Company name


If one payment is made for multiple accounts e.g. two rates accounts and a water account please send a detailed email or fax on the day the payment is made to ensure the payments are allocated correctly.

Our fax number is 07 878 7771 or email us [email protected].

6. Telegraphic Transfer

If you are paying by telegraphic transfer from an overseas bank account, please add an additional $15 to your payment to cover the bank fees that are charged for using this payment method.

If you require any assistance with the above please contact our friendly Customer Services Team on 0800 932 4357 or 07 878 0800.