WDC services during the COVID-19 Alert Level 3

5 May 2020, 12:00 PM

Ministry of Health Advice - Plumbosolvency

Sometimes small traces of metal can accumulate in plumbing fittings. Although the health risk is small, the Ministry of Health recommends that you flush a mugful of water from your tap to remove any metals that may have dissolved from your plumbing. This simple tip is for households on public and private water supplies.

WDC services during the COVID-19 Alert Level 3

Waitomo District Council will continue to provide essential services such as water, wastewater, traffic control and kerbside rubbish collection (with limited recycling arrangements) throughout Alert Level 3. Our community facilities, including our library, pool, and i-site remain closed. The following additional temporary changes to our usual services are effective from Tuesday 28 April 2020, for the duration of the COVID-19 Alert Level 3.

Customer Services:

  • Council offices and facilities are closed to the public until further notice. We encourage residents to use the services we have available online in the meantime. By heading to https://www.waitomo.govt.nz/our-services/onlineservices/ you can request services, use online maps, and report issues.
  • Building consents can also be applied for at the following link: https://www.waitomo.govt.nz/our-services/building-control-service/
  • Dog registrations, water and property rates, and debtor account payments can be paid by telephone or internet banking, refer to this page for further information: https://www.waitomo.govt.nz/our-services/application-forms-and-guides/payment-options/
  • For any other enquiries, you can contact us at [email protected] or phone us on 0800 932 4357. Our customer services team will still be answering calls to address any concerns and issues you may have.

Waitomo District Library

Online services are available to our customers, including downloadable e-books/e-audiobooks (Novel-L) and our Epic database. Please follow this link for more information  http://www.waitomo.govt.nz/waitomo-district-library/electronic-resources/

Kerbside Rubbish Collection Service:

We are operating our normal weekly kerbside rubbish collection of WDC official blue bags. Place your bag on the kerbside by 8am on the day of collection.

  • Te Kuiti’s collection is every Friday.  
  • Piopio, Mokau, Awakino and the Waitomo ward and Village collection is every Tuesday.

We are providing a temporary kerbside rubbish collection service for Maniaiti / Benneydale township every Tuesday. A maximum of two WDC official blue refuse bags will be accepted per household, per collection. This service arrangement will continue for the duration of Alert Level 3.

Kerbside Recycling Collection Service:

Temporary kerbside collection recycling arrangements are now in place.  Our Contractor will only collect the following recyclables on your normal collection day:

  • Clean Glass (clear, brown, green) bottles and jars. No lids.
  • Paper and cardboard, flattened and bundled, and placed next to your Green Bin. Domestic quantities of cardboard of the same size and volume of your Green Bin will be accepted for recycling.
  • Place ensure your Green Bin is placed at the kerbside by 8am on the day of collection. At this time plastic and alum/tin cans will not be collected as they cannot be recycled due to the manual sorting process required to prepare them for markets, which under current conditions cannot be safely performed.

Waste Transfer Stations are operating with access restricted to one person at a time:

Residents who do not receive the kerbside rubbish collection service can dispose of WDC blue bags only at the following locations:

  • Te Kuiti and Piopio Transfer Stations: open Wednesday 6 May 9am – 12 midday
  • Kinohaku and Awakino Transfer Stations: open Thursday 7 May 9am – 12 midday
  • Marokopa and Benneydale Transfer Stations: open Friday 8 May 9am – 12 midday
  • Only WDC official blue bags can be disposed of at this time.   Other rubbish types are not permitted.  No recycling will be accepted at this time.

Everyone must follow Ministry of Health guidelines. Keep a 2-metre distance from people at all times and wash your hands often using soap, then dry thoroughly.

For further information on our Building and Resource Consents, Animal Control Services, Parks and Playgrounds, please visit


We appreciate everyone’s understanding and cooperation during this time and remind everyone to keep safe, and be kind. Remember that we are all in this together.