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2013 Resident Satisfaction Survey

2 Sep 2013, 9:34 AM

Many District residents recently took up the opportunity to express their opinion on Councils’ service delivery and overall performance by means of a Resident Satisfaction Survey conducted by telephone interview in July.

The Survey was carried out to test whether or not actual WDC service delivery stacked up against a range of specific performance targets established by Council for the 2013 Financial Year. Overall the results are excellent with all but one performance target being achieved this year.

The following summarizes the views of those residents who took part in the Survey on the services provided by Council.

The reliability of various reticulated water supply services received a rating of 94 percent resident satisfaction (6% dissatisfied). While 58 percent of residents were satisfied with the quality of drinking water (42% dissatisfied). Only one of these results achieves the target of 75% resident satisfaction.

The Solid Waste Management services performed well in this year’s survey with all four targets being achieved for this activity. The survey revealed that 94 percent of residents were satisfied with the safety of the recycling facilities (6% dissatisfied). The provision of effective waste transfer stations to the rural community was also rated highly with a satisfaction result of 80 percent (20% dissatisfied). The safety of the District wide network of refuse transfer stations was also considered to be very good with 95 percent satisfied (5% dissatisfied). The safety of the District’s landfill facility was given a rating of 93 percent satisfaction (7% dissatisfied).

The performance targets for other Council services were all achieved as follows:

Community Service  
Parks and reserves

89% satisfaction (11% dissatisfied)

  • Target greater than or equal to 80%
Pool facility and service

81% satisfaction (19% dissatisfied)

  • Target greater than or equal to 60%
Arts and Culture facilities and service

83% satisfaction (17% dissatisfied)

  • Target greater than or equal to 75%
Public Toilets

81% satisfied, 19% dissatisfied

  • Target greater than or equal to 80%
Cemeteries

95% satisfied, 5% dissatisfied

  • Target greater than or equal to 80%
Library facilities and service

95% satisfied, 5% dissatisfied

  • Target greater than or equal to 85%
Regulation and Safety  
Animal Control Service

71% satisfied, 29% dissatisfied

  • Target greater than or equal to 50%
Environmental Health

92% satisfied, 8% dissatisfied

  • Target greater than 50%
Building Consent and Control

81% satisfied, 19% dissatisfied

  • Target greater than 50%
Perceptions of Safety and Emergency Preparedness  

Emergency Preparedness

Residents who stated that they could survive for at least three days.

70% prepared, 30% unprepared

  • Target 35%
Environmental Health Service

92% satisfied, 8% dissatisfied

  • Target greater than 50%
Building Consent and Control Service

81% satisfied, 19% dissatisfied

  • Target greater than 50%
Council  
Providing effective and useful Council communications

80% satisfied, 20% unprepared

  • Target greater than or equal to 50%
The following measures do not have any targets attributed to them.  
Council’s Financial Management 58% satisfied, 42% dissatisfied
Council’s Efficiency 65% satisfied, 35% dissatisfied
Council’s capability and competency 75% satisfied, 25% dissatisfied
Council’s Overall performance 79% satisfied, 21% dissatisfied