Many District residents recently took up the opportunity to express their opinion on Councils’ service delivery and overall performance by means of a Resident Satisfaction Survey conducted by telephone interview in July.

The Survey was carried out to test whether or not actual WDC service delivery stacked up against a range of specific performance targets established by Council for the 2013 Financial Year. Overall the results are excellent with all but one performance target being achieved this year.

The following summarizes the views of those residents who took part in the Survey on the services provided by Council.

The reliability of various reticulated water supply services received a rating of 94 percent resident satisfaction (6% dissatisfied). While 58 percent of residents were satisfied with the quality of drinking water (42% dissatisfied). Only one of these results achieves the target of 75% resident satisfaction.

The Solid Waste Management services performed well in this year’s survey with all four targets being achieved for this activity. The survey revealed that 94 percent of residents were satisfied with the safety of the recycling facilities (6% dissatisfied). The provision of effective waste transfer stations to the rural community was also rated highly with a satisfaction result of 80 percent (20% dissatisfied). The safety of the District wide network of refuse transfer stations was also considered to be very good with 95 percent satisfied (5% dissatisfied). The safety of the District’s landfill facility was given a rating of 93 percent satisfaction (7% dissatisfied).

The performance targets for other Council services were all achieved as follows: