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Media Release 31 March 2020 - Helpline set up to help struggling Waikato people

31 Mar 2020, 2:00 PM

Freephone 0800 800 405 has been established for Waikato people struggling to get food, groceries, medication or other household goods and services.

The freephone service established by the Waikato Civil Defence and Emergency Management Group is available between 7am and 7pm daily, but does not replace other government helplines already in operation.

“We’ve moved quickly to set up this helpline, which started operating today. We don’t know how big the need is right now, and the reality is that it’s likely to change while we’re under Alert Level 4,” said Waikato Region Civil Defence Group Controller, Julian Snowball.

“People who don’t need help right now may require assistance in a couple of weeks, and that’s where this freephone number will become more important when it comes to ensuring everyone has access to the basic necessities.”

Call centre staff will collect information which will enable local welfare teams to prioritise the needs of individuals and whānau during the self-isolation period, and then coordinate the necessary support.

These measures will particularly assist the disabled, at risk groups, and people without access to their own transport.

These services are intended for those facing hardship and are offered in addition to a range of other support measures provided by other agencies, particularly the Ministry of Social Development.

“There is already some extraordinary work being done by community support services, and we recognise that not everybody who requires help might be getting it.

“This will help to plug a gap to deliver support to those who need it most,” Mr Snowball said.

Being in lockdown makes us experience all sorts of things: anxiety, loneliness, fear. Need to talk? Free phone or text 1737.  

All health updates on COVID-19 or information on community-based assessment centres are managed by the Ministry of Health. Go to for more information.

Media contact: 

Wendy Valois 
Public Information Manager 
Waikato Civil Defence and Emergency Management Group 
Ph 021 245 6410 

To view this release online:  
Visit us on Facebook: Civil Defence Waikato 
Follow us on Twitter: @CivilDefenceWKT