They’re your one stop shop for all Council customer services and visitor information and are more accessible than ever.

Although Waitomo District Council’s customer services have been on the main street of Te Kūiti for some time now, a name refresh and new signage has been warmly welcomed by the team.

Now known as ‘Customer Services and Visitor Hub’, the Rora Street premises offers residents and visitors access to a range of information and services specific to the Waitomo district, and Council.

General Manager Community Services, Helen Beever says the decision to provide more visibility by bringing Council services to the main street of Te Kūiti is working well and the team is always busy.

“They have a hive of information and are always happy to help. They are a one stop shop and can assist with many Council services including rates and dog registration payments, forms and guides, service requests and general Council information.

“The team can also provide visitor and tourism information and can provide ticketing for specific transport services – InterCity buses, Bluebridge and Interislander ferries, and Kiwirail trains.

“They offer local knowledge, advice and contacts to help you get the most from your visit to our district.”

Their help also goes beyond business opening hours.

WDC’s Customer Services and Visitor Hub is open weekdays from 9am to 4pm for in-person help, but customer services can be accessed 24/7 via the freephone 0800 932 4357 and online via Council’s website.

When they’re not serving customers, they are always busy in the background processing service requests and application forms, answering telephone and email queries, and providing information to customers.