Council’s Service Request system

Is your Council issue URGENT? If your Council related problem is urgent and requires immediate attention, e.g. a water leak, roads, dogs, noise, etc...Please phone 07 878 0800 or 0800 932 4357 now. 

Our call centre is available 24 hours a day, 7 days a week. 

You can also report service issues and complaints to Council on our website www.waitomo.govt.nz/requestonline  by fax 07-878-7771 or send us an email [email protected]

Mobile phone recycling

Recycle your unwanted mobile phone at our Queen Street office. We recommend that before donating a phone that you disconnect it from any cloud services, remove and keep your SIM card, leave the battery in the phone, and switch the phone off. Simply place the phone in the collection bin provided.

Reminder to provide feedback to Council

Council would like to remind the Waitomo District community that submissions on the Consultation Document for the 2018-28 Long Term Plan, and the Proposed Solid Waste (asset) Management and Minimisation Plan 2018 incorporating the 2017 Waste Assessment, close 5pm Friday 4 May 2018.

For more information and to make a submission visit our website or Council Office.

Community Services

The new Marokopa public toilets will be open for public use this month. 

We are currently organising the final installation work which involves connecting and inspecting the drainage, electrical work, reinstatement of the ground area, installing a water tank, filters and outdoor shower.

Alternative toilet facilities are available at the Marokopa Camping Ground.

The Waitomo District Aquatic Centre is now closed for Winter. We will be carrying out renewal work on the facility including repainting of the pool, grandstand and general maintenance. The Aquatic Centre will open for Summer in October 2018.