Waitomo District Council happy with satisfaction performance targets

7 Aug 2023, 4:00 PM

Waitomo District Council staff are pleased to receive overall satisfaction ratings in the 80-90 percentage.

Results from Council’s recent Residents’ Satisfaction Survey shows although opinions on some services have declined, overall satisfaction across the board is in the high 80-90 percentage. 

WDC undertakes a survey to gauge opinions on the services and facilities they deliver, measuring satisfaction against performance targets for the financial year.

Chief Executive Ben Smit says it’s important we understand the community’s opinions on how we’ve gone over the last few years.

“We deliver a number of services and facilities and this helps capture how we’re tracking.

“Overall there is a high level of satisfaction with Council’s services. We would like to thank residents for taking the time to participate in our survey.

“Council works extremely hard to deliver outstanding facilities and services for our community. As always, we will continue to do our best to get it right with the limited resources we have.”

The survey measures satisfaction across 23 different areas, including roading, water, emergency management, customer services, animal control, council facilities and council communications. 

Ten of the 12 areas that had a performance target were achieved.

The areas the community were most satisfied were the Les Munro Centre, the library and public toilets.

“We know that our services and facilities play a vital part in our residents’ lives so it’s important we do our best to get it right with the resources we have,” says Ben.

“Our staff work hard to meet the expectations of the community with limited budgets, so it’s pleasing to see their efforts have been recognised in many areas.”

The survey also identified areas for improvement within the Council.

“All feedback is important. It identifies where we need to focus our efforts, and where there is scope for improvement in the eyes of the community this can be factored into WDC’s planning for future service levels.”

The survey was conducted by Versus Research on behalf of WDC from 1 May to 2 June. A total of 450 residents took part in the survey, an increase of 28 responses compared to the previous survey.

WDC’s financial and non-financial (activity) performance will be reported on through the Annual Report for the financial year 2022/23. Council will receive the Annual Report at the October monthly Council meeting.

The full Annual Report and a Summary Report will be made available to the public on Council’s website once adopted.

Read the full report of the Residents’ Survey here