Waitomo residents continue to be satisfied
29 Sep 2020, 5:00 PM
Residents continue to be satisfied with the Waitomo District Council’s (WDC) performance, according to their recent satisfaction survey.
Each year WDC undertake a survey to gauge opinions on the services and facilities they deliver, measuring satisfaction against performance targets for the financial year.
Chris Ryan chief executive says, “It’s important we understand the community’s opinions on how we’ve gone over the last year. We deliver a number of services and facilities and this helps capture how we’re tracking.”
The survey measures satisfaction across 23 different areas, including roading, water, animal control and council facilities. 13 of the 23 areas increased in satisfaction from the previous year and of the 12 key performance indicators (KPI’s) measured by council, eleven met or exceeded targets.
The areas the community were most satisfied were; the Les Munro Centre (97%), safety of landfills and transfers stations (98%), library facilities (97%) and provision of waste management facilities (96%).
We’re really pleased with the results, says Chris. We know that our services and facilities play a vital part in our residents’ lives so it’s important we do our best to get it right. Our staff work hard to meet the expectations of the community, so I hope they’re proud their efforts have been recognised.
The survey also identified areas for improvement within the council.
“All feedback is important; it identifies where we need to focus our efforts. We can now use this information to help us as we work through the next stages of our long-term planning for the district and to set the direction for Waitomo for the next 10 years,” added Chris.
The residents survey was carried out during August by an independent research company. 444 responses were collected which is considered statistically significant.
The full residents survey report is available here.