WDC Open hours for 4 December 2025

The WDC Customer Services and Visitor Hub, Waitomo District Library and Admin Building will be closed on Thursday 4 December 2025 until 2pm.
We will still be available by phone on 0800 932 4357. We apologise for any inconvenience this may cause

Planned Water Shutdown Notification - Mōkau
A planned water shutdown will take place in Mōkau from 9am on Wednesday 3 December 2025 so that a new watermain can be laid. Streets affected are: North Street (south of Rerenga Street), Takarei Terrace, Te Mahoe Road, Te Kauri Road, Mōkau Road. 
Estimated time of shutdown is about 4 hours. We apologise for the inconvenience

New Customer Service Centre opens

31 Aug 2023, 9:08 AM

We are excited to announce the opening of the Waitomo District Council Customer Service Centre.
Our Customer Service and isite team have combined their knowledge and skills to offer a one-stop-shop, centrally located at the previous Te Kūiti isite building, right next to the Colin Meads Statue (160 Rora Street, Te Kūiti).
So, remember next time you have a Council enquiry, need to register your dog or book your next adventure, to call in and see the team at the Customer Service Centre.
Council staff and the Mayor continue to operate from our WDC Queen Street Office and are available by appointment. To make an appointment contact the Customer Service Team.
Our opening hours are Monday to Friday from 9am – 4pm and we are contactable 24/7 on 0800 932 4357 or [email protected]