Frequently Asked Questions

How do I join?

To join just visit the Library on Taupiri Street Te Kuiti, and pay the fee for a membership card. Please bring two forms of identification, including proof of your residential address.  

Can I pay for my items tomorrow?  

All items need to be paid for at the time they are issued.

How do I renew my books?

You can renew your books online, by phone or in person at the Library.

How long can I use the internet for and how much does it cost?

You are able to have one half hour session per day.  The use of the internet is free and provided for under the Aotearoa People's Network Kaharoa initiative.

Are you open over the weekend?

Click here to find out when the Library is open.

Can I access the catalogue from home?

Yes, visit the Online Library Catalogue to search the catalogue from home.

What is my pin?

Your pin number is the last 4 digits of your library card number. This can be changed at any time.

Lost your card or forgotten your pin?

You need to contact us immediately.  The Library Team will reset your pin and/or issue you with a new card next time you come to the Library. Please bring photo ID with you.

Does it cost anything to request a book?

Yes, requests cost $1.20. If you would like the item posted directly to you a small fee will apply.

How will I know when my request is ready to collect?

The Library Team will contact you by phone, email or SMS.

What if I can't find an item I want?

You can request the item from other Libraries.  Please ask the Library Team for an interloan request.

What does it cost to borrow and how long can I keep an item?

See the Library fees in the Fees and Charges schedule for more information

Are there fines for late returns?

Yes, overdue items are charged for. See the Library fees in the Fees and Charges schedule for more information.

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