Media Release 4 April 2020 - Welfare helpline working

4 Apr 2020, 2:00 PM

In its first four days Waikato’s 0800 800 405 welfare helpline has taken more than 250 calls from people throughout the region struggling to access goods and services, including food and other grocery items.

Western Waikato Emergency Operating Centre (WWEOC) Controller Andrew Loe says this is welcoming news as it shows the message to seek help through official channels is working.

“Our EOC is geared to deliver welfare services to meet the needs of our communities, and our welfare team is busy working with the support networks locally to identify vulnerable groups, assess their needs, and provide the help needed.”

Mr Loe says there is still however, a concern in Waitomo, Ōtorohanga and Waipā communities around residents offering to help those in need, as well as people accepting essential goods through unsanctioned sources.

“It’s encouraging to know there are so many caring people in our communities who want to do whatever they can to help, but there are systems in place to access help or to volunteer.”

“The health and safety of our communities is paramount and I cannot stress enough that we need to make sure support is provided in the safest possible way,” says Mr Loe.

“Every contact people make outside their bubble comes with a risk of infection. Please stay at home and help save lives.”

Those wishing to help their community are asked to register through Volunteering Waikato at

To request assistance, please phone 0800 800 405 between 7am and 7pm.

Kia mauri tau. Kia ngākau aroha. E noho ki te kāinga. Tiakina te tangata.

Be calm. Be kind. Stay home. Save lives.


Media contact:
Public Information Manager - Western Waikato Emergency Operating Centre
027 382 3218 | [email protected]